Last updated: August 31, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email, phone number, shipping address, and payment details, when you create an account, place an order, or contact us. We also collect information automatically, such as your IP address, browser type, and how you interact with our site.
2. How We Use Your Information
We use your information to process and fulfill orders, provide customer support, send order updates, and, where you haven't opted out, send you marketing communications about products, promotions, and updates.
3. Service Providers
We work with trusted third parties to operate our business, including Stripe and PayPal (payment processing), Freshsales (customer relationship management), and Mailchimp (email communications). These providers process your information on our behalf, under our instructions, and are not permitted to use it for their own independent purposes.
4. Advertising & Analytics
We use Facebook Pixel and Google Ads to measure the performance of our marketing and show you relevant ads on other websites. Under California law, this may be considered "sharing" your information for cross-context behavioral advertising, even though we do not sell your information for money. See Section 8 below for how to opt out.
5. Cookies
Our site uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.
6. How Long We Keep Your Information
We retain your information for as long as you have a relationship with us. You may request that we delete your personal information at any time, except for records tied to completed transactions, which we retain as required for accounting, tax, and legal purposes.
7. Your Privacy Rights
Depending on where you live, you may have the right to: know what personal information we've collected about you, request a copy of it, request that we correct or delete it, and opt out of the sharing of your information for advertising purposes (see Section 8). To exercise any of these rights, contact us at info@ecuadordirectflowers.com.
8. Do Not Sell or Share My Personal Information
California residents have the right to opt out of the "sharing" of their personal information for cross-context behavioral advertising (see Section 4). To opt out, email us at info@ecuadordirectflowers.com with the subject line "Do Not Sell or Share My Information," and we'll process your request promptly.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we've collected such information, we will delete it.
10. International Data Transfer
Our websites are operated primarily from Ecuador. If you access our site from the United States or elsewhere, your information may be transferred to, stored, and processed in Ecuador. By using our site, you consent to this transfer.
11. Security
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we can't guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted, and continued use of our site after an update means you accept the revised policy.
13. Contact Us
Questions about this policy or your personal information can be sent to info@ecuadordirectflowers.com.