Last updated: August 31, 2026
1. Terms & Confirmation
These Terms of Use govern your access to and use of Ecuador Direct Flowers' website, apps, and services. By using our site or placing an order, you agree to be bound by them. If you don't agree, please don't use our services.
2. Authorized Users
By placing an order, you confirm that you have the legal capacity to enter into this agreement, and that you are the rightful owner or authorized user of the payment method provided.
3. Accounts and Passwords
You're responsible for keeping your password confidential and for all activity under your account. We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion.
4. Privacy Policy
Please review our Privacy Policy to learn how we collect, use, and protect your personal information. Using our site confirms your acceptance of that policy.
5. Right to Refuse Service
Ecuador Direct Flowers reserves the right to refuse service to anyone, at any time, for any reason.
6. Legal Disputes
If you have a concern with your order, please contact us directly, by email, chat, or phone, so we can resolve it. Filing a chargeback or bank dispute without contacting us first may delay resolution and is treated as a separate process from our standard claims procedure.
7. Cancellation Policy
See our Cancellation Policy for refund percentages, key seasonal dates, and what happens once your order has shipped.
8. Fees & Payments
You agree to pay the price, shipping fees, and any applicable taxes shown at checkout. Payment is only charged once your order is packed and ready to ship, not at the moment of purchase. You're responsible for any authorization holds your bank may apply in the meantime.
9. Shipping
See our Shipping & Delivery page for carriers, delivery timelines, and coverage areas. We currently ship only within the United States.
10. Handling & Claims
Our flowers are packed with care, but please handle boxes cautiously: packaging materials (straps, stems, protective inserts) can have sharp edges. For any issue with your order, see our Claims & Refund Policy for eligibility, deadlines, and how to file a claim.
11. Communication
By placing an order, you agree to receive order-related emails, SMS, or notifications from us. You may also receive marketing communications unless you unsubscribe. See our Privacy Policy for details on how we use advertising technologies like Facebook Pixel and Google Ads.
12. Product Images & Descriptions
Product photos are for illustration purposes. Actual color may vary due to monitor settings, natural variation, or seasonal conditions. See our Cancellation Policy for our substitution practices.
13. External Links
Our site may link to third-party websites. We aren't responsible for their content, policies, or practices, and linking doesn't imply endorsement.
14. Ownership & Intellectual Property
All content on this site, including design, text, images, and logos, belongs to Ecuador Direct Flowers and is protected by copyright and trademark law. Reproducing, redistributing, or using it commercially without written consent is prohibited.
15. Governing Law
Ecuador Direct Flowers is constituted in Florida, United States, and these Terms are governed by the laws of the State of Florida.
16. Modifications to These Terms
We may update these Terms from time to time. Changes take effect once posted, and continued use of our site means you accept the revised Terms.
17. Currency
All prices on our site are listed in U.S. Dollars (USD). If you're purchasing from outside the U.S., we recommend checking the current exchange rate with your bank or card provider before ordering. Ecuador Direct Flowers is not responsible for currency conversion rates or any fees your bank may charge.
18. Acceptance of Terms
By using our site or placing an order, you confirm that you've read, understood, and agree to be bound by these Terms.