Shipping & delivery
How many days does it take to arrive?
Most orders arrive within 4–5 business days of shipping. Delivery to Alaska, Hawaii, and a few remote areas can take up to 6 business days due to additional carrier transit time. You'll receive tracking information as soon as your order ships, so you can follow its exact progress.
Which countries do you ship to?
We currently ship only within the United States, including Hawaii and Alaska. We do not ship internationally at this time.
Which shipping carriers do you use?
We ship every order via DHL, FedEx, or UPS, selected based on your delivery location and the fastest available route from our farms.
How many stems are in a bunch?
"Bunch" refers to how we group loose stems for shipping, and the count varies by product. Roses always ship in 25-stem bunches, packed in two protective tiers to prevent damage during transit. Other flowers and greenery may come in different bunch sizes, you'll find the exact count on each product's page, under Product Details.
I only want 3 bunches, but the website won't let me. Why?
We can't ship partial or very small quantities because the empty space left in the box would let the stems shift and collide during transit, damaging the flowers before they arrive.
Why did I only receive 12 roses? Where's the rest?
Nothing to worry about, your full order arrived. Each 25-stem bunch is packed in two tiers to protect the flowers during shipping, so you'll find the remaining 13 stems in the lower layer of the box.
Are the roses shipped in refrigerated conditions?
Yes, every truck we use in Ecuador is refrigerated, and the cold chain is maintained from the farm through cargo warehouse handling at the airport. Once in the U.S., flowers are no longer shipped in refrigerated trucks, but they can safely travel up to 6 hours without refrigeration without any impact on quality.
When and how will I get my tracking number?
You'll receive your DHL, UPS, or FedEx tracking number by email the same day your order ships from the farm. If you don't see it in your inbox, check your spam folder, and if it's still missing, reach out to your sales representative directly.
Will I know the exact delivery time?
We can't guarantee an exact delivery time, deliveries happen throughout the business day. Your tracking link will show real-time updates as the package moves, and we recommend having someone available to receive the flowers as soon as they arrive to prevent wilting.